FAQ
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- Known Issues (to be addressed in an upcoming release)
- - Stored messages don't persist across a watch reset
- Calendar events not yet implemented
- Test messages are required to establish bluetooth connectivity
- Battery icon displays misleading information
- Charging icon doesn't always appear/disappear
- Ghosting appears on screen
- Using Multiple email inboxes on your Blackberry may cause all emails to stop being sent to inPulse
- My watch won't upgrade to the next firmware version
- You may encounter issues during the firmware upgrade process. If you are unable to load firmware after several attempts, follow these steps:
- Hold the button on the watch for 20 seconds. This resets the watch to factory firmware
- Download the most recent inPulseBB app at http://www.getinPulse.com/beta
- Reboot your Blackberry
- Send a few test messages, and then proceed to load the updated firmware onto your watch
- How long does the battery last?
- If connected via bluetooth to your blackberry, the watch will have a battery life of slightly more than 28 hours. A daily/nightly charge will be required.
If the watch is not paired and connected to your blackberry, the battery will last for 2-3 days.
- My watch can't receive TEST messages, what can I try?
- Quick fix: Hold down the button for 6 seconds. This will reset the watch
Here is a method for completely resetting your watch and inPulseBB application:
1) Go to the Blackberry Bluetooth pairing menu. Delete your inPulse watch from the list
2) Remove the battery from your Blackberry
3) On your inPulse watch, hold down the button for 5 seconds, then release. This will reset your watch
4) Put the battery back into your Blackberry
5) When your Blackberry boots up, go to the Blackberry Bluetooth pairing menu and pair with your watch
6) Open inPulseBB app
7) Try sending several test messages. Does the blue light start flashing after you attempt to send a message?
- My watch won't receive Phone calls or SMS alerts...
- When you install the inPulseBB app, the Blackberry OS will ask you to 'Allow' or 'Deny' access to phone information. Also click 'Allow' and 'Don't ask me again'.
If you accidentally clicked 'Deny', here are the steps for changing permissions:
- On your Blackberry, click the 'Options' button on your homescreen
- Click 'Applications'
- Scroll to the inPulseBB app and click on it
- Click 'Edit Permissions'
- Make sure that 'Allow' is set for each of the three elements (connections, interactions and user data)
- Reboot your Blackberry
If you have any questions about how inPulseBB uses your information, please feel free to contact us through the support contact page.
- Help! My watch doesn't work
- During beta testing, it is possible that your watch may fall victim to undiscovered bugs. If something happens and your watch doesn't seem like it's working correctly, you can follow these steps to completely reset the device.
- Hold the button on the watch for 20 seconds. This resets the watch to factory firmware
- Download the most recent inPulseBB app at http://www.getinPulse.com/beta
- Reboot your Blackberry
- Send a few test messages, and then proceed to load the updated firmware onto your watch
- Where do I download the Blackberry application?
- http://www.getinpulse.com/beta/
- Is inPulse waterproof?
- inPulse has been designed to withstand mild splashes (from washing hands, rain, etc) but has not yet been rated against any waterproof or water-resistant standards.
- Do I need a data plan?
- Nope! inPulse will still be able to connect to your BlackBerry and receive caller ID and recently received text message (SMS) information. It will still function as a really cool watch! If you've already have a data plan for your BlackBerry, then inPulse will automatically intercept and display email messages.
- Can I use any BlackBerry model?
- Our BlackBerry application supports all current BlackBerry models, as well as any BlackBerry smartphone with OS 4.3 and above.
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